Over learning hard skills (i.e., technical aspects of the job) is expected in every profession, but interestingly this same level of proficiency is not demanded for the soft ones (e.g., leadership, communication, conflict resolution). All human interactions inside or outside your office require a foundation in the soft skills. Additionally, these skills are the best way to reduce liability and their presence or absence determines the quality of your office culture, level of employee engagement, and rate of turnover. This class will define what the soft skills are, explain how to encourage proficiency in your employees, explore the cultural barriers that exist that keep employees from over learning these skills, and describe how demonstrated proficiency can transform organizational culture.